Privacy Policy
Last updated: 04/03/2026
The Space Agency is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services. We process personal data in accordance with Ghana’s Data Protection Act, 2012 (Act 843) and applicable international standards.
1. Information We Collect
When you interact with our website or services, you may provide personal information including your name, email address, phone number, project information, delivery address, and payment information. Payment details are handled exclusively through secure third-party payment providers and are not stored by The Space Agency directly.
We may also automatically collect certain usage data when you visit our website, including your browser type, IP address, pages visited, time spent on pages, and referral sources. This information helps us understand how our website is used and improve the experience for visitors.
2. How We Use Your Information
We use the information we collect to respond to enquiries, process bookings and product orders, provide client support, improve our website and services, and send occasional updates where you have opted in to receive them. We do not sell personal information to third parties.
3. Cookies
Our website may use cookies to improve performance, analyse usage, and remember your preferences. Non-essential cookies, such as analytics cookies, will only be set with your consent. You can manage or withdraw cookie consent at any time through your browser settings or our cookie preferences tool.
4. Third-Party Services
We use trusted third-party providers to support our services, including payment processors, analytics tools, booking systems, and email marketing platforms. These providers are only given access to the data necessary to perform their specific function and are not permitted to use it for any other purpose. Where third-party providers are based outside Ghana, we take reasonable steps to ensure your data is handled to an equivalent standard of protection.
5. Data Security
We take reasonable measures to protect your personal data, including secure hosting, encrypted connections (SSL), and access controls. While we follow best practices, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. Where data is no longer required, it is securely deleted or anonymised.
7. Your Rights
Under the Ghana Data Protection Act 2012 and, where applicable, international data protection laws, you have the right to request access to the personal data we hold about you, request correction of any inaccurate or incomplete data, request deletion of your data where it is no longer necessary for the purposes it was collected, withdraw consent for marketing communications at any time, and lodge a complaint with the Data Protection Commission of Ghana if you believe your rights have been violated.
To exercise any of these rights, please contact us at info@thespaceagencystudio.com. We will respond within 30 days of receiving your request.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date. Continued use of the website following any update constitutes acceptance of the revised policy.
10. Contact
For privacy-related questions or to exercise your data rights, please contact The Space Agency at info@thespaceagencystudio.com or by phone at +233 55 614 6692.